Clients
Here are some of our clients' feedback on their experience with CopperBeech Associates:
Here are some of our clients' feedback on their experience with CopperBeech Associates:
LDa Architecture & Interiors, LLP https://www.lda-architects.com/
Founded in 1992, LDa has provided award-winning design solutions for a wide range of clients throughout New England, practicing in the residential, interior designs, commercial, cultural, and academic sectors.
“Jon, and his firm CopperBeech Associates, did several excellent workshops with our staff and management on improving our self-awareness and communication skills when dealing with the myriad of constituents involved in our projects: clients, contractors, vendors, etc. Those workshops were fun, inspiring and thought-provoking to everyone on our team and extremely well received. This work led to a deep and critical self-assessment of LDa as an organization, identifying ways for us to work on strengthening our growing organization for the benefit of our clients, employees, and the LDa organization as a whole. Our organizational development work is ongoing, but Jon’s experienced and passionate guidance was essential in getting us on the right path to ensure our future success.”
Treff LaFleche, AIA, LEED AP
Principal
LDa Architecture & Interiors, LLP
Founded in 1992, LDa has provided award-winning design solutions for a wide range of clients throughout New England, practicing in the residential, interior designs, commercial, cultural, and academic sectors.
“Jon, and his firm CopperBeech Associates, did several excellent workshops with our staff and management on improving our self-awareness and communication skills when dealing with the myriad of constituents involved in our projects: clients, contractors, vendors, etc. Those workshops were fun, inspiring and thought-provoking to everyone on our team and extremely well received. This work led to a deep and critical self-assessment of LDa as an organization, identifying ways for us to work on strengthening our growing organization for the benefit of our clients, employees, and the LDa organization as a whole. Our organizational development work is ongoing, but Jon’s experienced and passionate guidance was essential in getting us on the right path to ensure our future success.”
Treff LaFleche, AIA, LEED AP
Principal
LDa Architecture & Interiors, LLP
GateHouse Media
GateHouse Media (now Gannett Media) is the owner of over 200 daily and weekly newspapers across the United States, making a strong move into digital media as part of their long term strategy.
"Jon and his firm CopperBeech Associates has been a great fit for us. They have helped with everything from high level customer experience strategy development, to technology recommendations and the project management of their implementations, along with the more mundane, but important, creation of job descriptions. CopperBeech Associates has been instrumental in moving our customer experience strategy forward quickly and in working collaboratively within the GateHouse Media organization. We are a lean organization that is moving fast and it has been great having Jon and CopperBeech Associates as a member of the GateHouse Media team and I look forward to working with him going forward.”
Robert Saurer
VP Consumer Marketing
GateHouse Media
NBC Boston www.nbcboston.com
NBC Boston is the new NBC affiliate in the Boston market as of January 1, 2017. CopperBeech Associates helped NBC Boston find a regional contact center partner to help them with phone and social media contacts during the transition.
"We were fortunate to get referred to Jon who helped us set up a third party call center relationship as part of our overall strategy for supporting our NBC viewers {in the Boston DMA}, as we transitioned to the new NBC Boston. Jon understood our needs and reflected those back in his proposal, gave us additional insights on consumer behavior that helped guide our marketing and customer contact strategies, and presented his recommendation in a clear and concise way that enabled us to feel confident in adopting Jon’s recommendation. The final “hand-off” meeting with the New England based, third party contact center went extremely well and they did a great job for us, given our transition to NBC Boston took place on a very busy viewing day – New Year’s day!”
Brian Hocker
VP – Programming, Research, and Digital Media
NBC 5 / KXAS-TV
Fort Worth, TX
NBC Boston is the new NBC affiliate in the Boston market as of January 1, 2017. CopperBeech Associates helped NBC Boston find a regional contact center partner to help them with phone and social media contacts during the transition.
"We were fortunate to get referred to Jon who helped us set up a third party call center relationship as part of our overall strategy for supporting our NBC viewers {in the Boston DMA}, as we transitioned to the new NBC Boston. Jon understood our needs and reflected those back in his proposal, gave us additional insights on consumer behavior that helped guide our marketing and customer contact strategies, and presented his recommendation in a clear and concise way that enabled us to feel confident in adopting Jon’s recommendation. The final “hand-off” meeting with the New England based, third party contact center went extremely well and they did a great job for us, given our transition to NBC Boston took place on a very busy viewing day – New Year’s day!”
Brian Hocker
VP – Programming, Research, and Digital Media
NBC 5 / KXAS-TV
Fort Worth, TX
OnBrand24 www.onbrand24.com
OnBrand24 is a third party contact center serving multiple industries via its centers in Beverly MA, Portsmouth NH, and Savannah GA.
“Jon and one of his associates helped us with a review of our reporting functions, with an eye toward standardizing and streamlining our client reporting. Their written observations/recommendations from their onsite visits were on point and gave us actionable steps to improve our reporting. They were also able to identify some very cost effective call volume forecasting and staffing software options that we plan to use to bring more consistency to our workforce management functions.”
Mike Moody
COO
OnBrand 24
Beverly, MA
OnBrand24 is a third party contact center serving multiple industries via its centers in Beverly MA, Portsmouth NH, and Savannah GA.
“Jon and one of his associates helped us with a review of our reporting functions, with an eye toward standardizing and streamlining our client reporting. Their written observations/recommendations from their onsite visits were on point and gave us actionable steps to improve our reporting. They were also able to identify some very cost effective call volume forecasting and staffing software options that we plan to use to bring more consistency to our workforce management functions.”
Mike Moody
COO
OnBrand 24
Beverly, MA
Gregory Lombardi Design Incorporated www.lombardidesign.com
Gregory Lombardi Design is an award-winning landscape architecture practice founded in 1992 with a simple mission: To craft magnificent outdoor spaces for highly discerning clients. Offices in Cambridge, MA, Chatham, MA, and Palm Beach, FL.
(CopperBeech Associates guided staff and management through a “future vision” exercise for the company resulting in the development of a draft “operating plan” for getting to that envisioned end-state. Also, we have twice led “Increasing Work Group Effectiveness (using the MBTI®)” workshops with the team at GLDI and its subsidiary business, Parterre.)
“CopperBeech Associates helped me focus on the areas of training and development our design staff needed to be most effective in managing complex projects, on budget and on time, while keeping our clients informed and satisfied. The “Work Group Effectiveness” workshops not only helped the team understand how to work more effectively together, but also gave each team member insight as to areas where further skill development might be key to their success…and gave them additional perspective and skills to apply in managing client satisfaction.”
Jason Harris, Vice President
Gregory Lombardi Design Incorporated
Cambridge, MA
Gregory Lombardi Design is an award-winning landscape architecture practice founded in 1992 with a simple mission: To craft magnificent outdoor spaces for highly discerning clients. Offices in Cambridge, MA, Chatham, MA, and Palm Beach, FL.
(CopperBeech Associates guided staff and management through a “future vision” exercise for the company resulting in the development of a draft “operating plan” for getting to that envisioned end-state. Also, we have twice led “Increasing Work Group Effectiveness (using the MBTI®)” workshops with the team at GLDI and its subsidiary business, Parterre.)
“CopperBeech Associates helped me focus on the areas of training and development our design staff needed to be most effective in managing complex projects, on budget and on time, while keeping our clients informed and satisfied. The “Work Group Effectiveness” workshops not only helped the team understand how to work more effectively together, but also gave each team member insight as to areas where further skill development might be key to their success…and gave them additional perspective and skills to apply in managing client satisfaction.”
Jason Harris, Vice President
Gregory Lombardi Design Incorporated
Cambridge, MA
Schools
Northborough-Southborough Regional School District
Provided MBTI® “Learning Styles I” workshops as part of the teachers’ Professional Development curriculum and provided MBTI® “College and Career Planning for High School Students” for a subset of students. Presently working with Algonquin Regional High School on a program to further the understanding of Type for learning, study skills, and college and career choice for Sophomores to Seniors - leveraging the personality type and career choice base line provide by Naviance by Hobsons.
“The evaluations of your workshop (Learning Styles I) were fantastic! A number of people said it was their best PD (Professional Development) experience ever! Terrific job! Thanks a million.”
Charles E. Gobron,
Director of Curriculum and Instruction/Superintendent (retired)
Northborough-Southborough Regional School District
Northborough, MA
“I thought this was an excellent workshop, the best I have ever attended. (The) material is interesting on both a personal and professional level. Let’s have part II !!!!!”
Teacher Review
“{The workshop} helped me see myself in different ways and understand why I act how I do.” “{The workshop} is very worthwhile to do for people preparing for college.” “It’s pretty creepy how real some of this was.”
High School Student Reviews
Clinton School System
CopperBeech Associates delivered Learning Styles I and II. Overall rating by 57 participants on the “Relevance/Applicability” of the material was 4.67 with 5 the highest rating.
“Very enjoyable – makes a lot of sense! Definitely worth applying in the classroom.”
“This was a great workshop. I learned a lot about myself and how I can better help my children.”
“Very informative and gives one much to think about – valuable information. Thank you!”
Teacher Reviews
CopperBeech Associates delivered Learning Styles I and II. Overall rating by 57 participants on the “Relevance/Applicability” of the material was 4.67 with 5 the highest rating.
“Very enjoyable – makes a lot of sense! Definitely worth applying in the classroom.”
“This was a great workshop. I learned a lot about myself and how I can better help my children.”
“Very informative and gives one much to think about – valuable information. Thank you!”
Teacher Reviews
MTA - Massachusetts Teachers Association
CopperBeech Associates delivered Learning Styles I during two summers at the MTA Summer Conference In Williamstown, MA
CopperBeech Associates delivered Learning Styles I during two summers at the MTA Summer Conference In Williamstown, MA